FAQ

What timing should I expect?

Preparation is usually 1–2 business days after authorization. The estimated carrier journey after dispatch is 4–6 business days.

Are both defective and non-defective returns allowed?

Yes. We accept qualifying returns in both categories and offer exchanges. Submit the request no later than 30 calendar days after delivery; a non-defective product must be new and unused.

Is a return label supplied?

Yes. After approval, use the free prepaid label included in the parcel and follow the provided mailing directions. We charge no restocking fee. Refund initiation occurs within 10 days after approval.

Who answers store questions?

Visit Contact Us for product, purchase, payment, tracking, return or privacy support. Checkout shows the choices offered for the specific USD transaction.